Client Rights & Complaint Process
Consumer Information & Client Rights
At Heartsease Counseling Center, we are committed to providing compassionate, ethical, and professional mental health services. We believe clients have the right to understand their options, access their records, and know how to voice concerns if they arise.
Requesting Your Medical Records
You have the right to request a copy of your clinical records in accordance with applicable federal and Texas law.
To request records, please submit a written request to:
Heartsease Counseling Center
4114 Crosspoint Blvd
Phone: 817-706-6389
Email: info@heartseasecounselingcenter.com
Please allow up to 15 business days for processing. Additional time may be necessary for complex requests or requests involving multiple records. Fees, if applicable, will comply with Texas law.
If your records are maintained through our secure client portal, you may also have access to certain documents electronically.
Questions or Concerns About Your Care
We value feedback and encourage clients to discuss concerns directly with us whenever possible. Many concerns can be resolved through open communication.
If you have questions regarding your care or wish to discuss a concern, please contact:
Dr. Clarissa Salinas, Clinical Director
Heartsease Counseling Center
Phone: 956-238-4208
Email: info@heartseasecounselingcenter.com
Filing a Complaint with the Texas Behavioral Health Executive Council (BHEC)
Licensed Professional Counselors in Texas are regulated by the Texas Behavioral Health Executive Council (BHEC).
If you believe a licensed professional has violated the laws or rules governing professional practice, you may file a complaint directly with BHEC.
Texas Behavioral Health Executive Council (BHEC)
Website: https://www.bhec.texas.gov
Complaint Information:
https://www.bhec.texas.gov/discipline-and-complaints/index.html
Phone: (512) 305-7700
Mailing Address:
Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, Texas 78701
Filing a Consumer Complaint with the Texas Attorney General
Consumers may also submit complaints to the Texas Attorney General's Consumer Protection Division.
Website: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Phone: (800) 621-0508
Privacy Practices
Your protected health information is maintained in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Texas law. A copy of our Notice of Privacy Practices is available upon request and is provided during the intake process.
Accessibility
Heartsease Counseling Center is committed to providing accessible behavioral health services. If you require reasonable accommodations because of a disability or need assistance accessing our services, please contact our office prior to your appointment.